FAQ

Our device acts as a protective barrier for your home network, blocking harmful websites, ads, and online threats while offering monitoring and parental controls to keep your family safe online.

It uses advanced filtering technology to block harmful websites, inappropriate content, and online threats at the network level. You can also set device-specific rules to ensure your child only accesses safe and appropriate content.

No, the device works out of the box with lifetime updates for harmful site blocking. However, advanced features like protection outside the home may require a small subscription depending on the number of users. Contact our team to learn of a free work-around.

The device updates automatically to block new threats as they appear. You don’t have to worry about manual updates—it’s always ready to protect your family.

Yes, our device is compatible with smartphones, tablets, laptops, gaming consoles, smart TVs, smart lights, smart appliances and other internet-connected devices.

Yes, the device provides a user-friendly dashboard that allows you to monitor network activity and see which websites or apps were accessed.

Absolutely! You can customise settings for each device connected to your network, such as blocking social media on a child’s tablet while keeping it accessible on your personal laptop.

Yes, you can whitelist specific websites or temporarily disable filtering for particular devices through the app or dashboard.

Yes, your devices can stay protected outside the house. Install our companion app, which connects your device to the firewall no matter where you are, ensuring secure browsing on public Wi-Fi in airports, hotels, or even at a friend’s house.

Absolutely. When you’re connected to public Wi-Fi, the app ensures your data is routed securely through the firewall, protecting you from hackers and malicious actors. Just make sure the app says you are 'Connected'. A good way to check if you are connected is to check if you are able to access the Firewall Dashboard. If you are unable to access the Dashboard it means you are not connected to the firewall. Go through the "How to connect my devices to my firewall when I am outside my house?"

Install the App: Download and install the companion app on your device from the official app store. Log In to Your Account: Use your registered account credentials to log in. Once logged in, select the 'Connect' switch and your app will connect securely to your home firewall. Automatic Secure Connection: The app will handle the connection automatically. You don’t need to worry about advanced settings like exit nodes or timeouts—everything is configured to work seamlessly for your protection. Stay Protected Anywhere: Whether you're on public Wi-Fi at a café, in a hotel, or at a friend's house, your internet traffic will be routed through your home firewall to block harmful content and ensure security. For advanced users, if manual adjustments like setting an exit node (designating your home firewall as the primary gateway for traffic) or tweaking timeouts are needed, they will be available in the app settings. However, the default setup ensures most users won't need to make these changes.

By blocking phishing sites and malicious domains, the device prevents hackers from accessing sensitive data like banking credentials, even if your device is compromised.

Time controls are currently still under development.

Yes, the device allows you to block specific apps, websites, or categories of content, ensuring a safer browsing experience tailored to your needs.

Blocking specific websites is easy! Use our app or dashboard to add the websites you want to block to the blacklist. You can also categorize blocks for easier management.

If a site you need is blocked, you can quickly whitelist it through the app or dashboard. This will make it accessible while keeping the rest of your network secure.

Our support team is here to help! You can reach out to us via email, chat, or phone for step-by-step guidance on blocking or unblocking websites.

Yes, we have an active community forum where you can post your queries, share tips, and interact with other users. Our support team also monitors the forum to ensure your questions are answered promptly.

No, the device is designed for high performance and minimal impact on your internet speed, providing a seamless browsing experience.

Yes, the device comes with a simple step-by-step setup guide. If you need assistance, our support team is always available to help.

No additional equipment is needed. The device works seamlessly with your existing Wi-Fi router and devices.

DNS is like the internet’s phonebook. When you type a website name (like www.google.com), DNS translates it into an IP address (like 192.168.1.1) so your device can connect to the right server.

A blacklist is a list of websites or domains that you want to block from being accessed on your network. Pi-hole uses blacklists to prevent access to harmful or unwanted sites automatically.

A whitelist is the opposite of a blacklist. It’s a list of websites or domains that are allowed, even if they might normally be blocked by default.

Ads are promotional content displayed on websites or apps. Trackers are scripts or tools that collect your browsing data for advertising or analytics purposes. Pi-hole blocks these ads and trackers, enhancing privacy and speeding up browsing.

A query is a request made by a device to the DNS to look up a website or domain name. For example, when you type a website address, your device sends a query to find its IP address.

Blocking a domain means preventing access to a specific website or service. For example, if a malicious site is blocked, no device in your network can connect to it.

A filter list is a predefined set of blacklisted domains that Pi-hole uses to block ads, malware, or inappropriate content. These lists are updated regularly to stay effective.

A client is any device (like a smartphone, laptop, or smart TV) that connects to your network and uses Pi-hole to filter internet requests.

The query log is a record of all DNS queries made by devices on your network. It shows which sites were accessed, blocked, or allowed.

A DNS sinkhole is a security mechanism that redirects unwanted traffic (like ads or malicious requests) to a non-existent or safe location, effectively blocking it. Pi-hole uses this technique to block ads and harmful content.

Upstream DNS is the external DNS service that Pi-hole forwards allowed queries to. Popular upstream DNS providers include Google DNS, Cloudflare, and OpenDNS.

Latency is the time it takes for a DNS query to be processed and returned. Pi-hole reduces latency by handling queries locally, making browsing faster.

DHCP (Dynamic Host Configuration Protocol) is a service that automatically assigns IP addresses to devices on your network. Pi-hole can also function as a DHCP server if needed.

A wildcard block is a way to block all subdomains of a specific domain. For example, blocking example.com with a wildcard would also block shop.example.com and news.example.com.

Logging is the process of recording details about DNS queries, such as which sites were accessed or blocked. You can review these logs to monitor and manage your network.

The API (Application Programming Interface) allows developers to interact with the firewall programmatically to fetch stats, manage lists, or customise its behaviour.

"Gravity" refers to the process of downloading, processing and applying blocklists. It's how the firewall builds its database of domains to block.